MISSION

Corporate Support Services, Inc. is a customer-focused human resources consulting firm specializing in emotional intelligence; management and organization development; employee skills training and coaching; team-building, career development; customer service/help desk support; and facilitation services. We are dedicated to helping our clients deliver quality products and services; maintain a superior position in the marketplace; and conduct business in an ethical and empowering organizational culture. Our own business philosophy and commitment to supporting our clients to the best of our abilities and to providing them with excellent service is embodied in our corporate name and our company logo.

KEY SERVICES AND PROGRAMS

CSS services are always adapted to the unique needs of the particular client and audience. We have extensive experience working with managers and staff at all levels in many functional areas in many industries as well as non-profit and government agencies. Accordingly, we do not simply offer “off the shelf programs” but rather tailor our services and curriculum. We also offer our clients in-depth Front End Performance Support and/or Training Analyses as requested. (A complete list of all training courses with detailed descriptions is available from CSS.)

STRATEGIC LEADERSHIP EMOTIONAL INTELLIGENCE

Executive Development/Retreats Assessment, Coaching and Consulting

Management and Supervisory Skills Leadership Development and Training

Technical Leadership Group Profiling and Analysis

HIGH PERFORMING TEAMS EFFECTIVE COMMUNICATIONS

Team Building Workshops/Team Facilitation Oral Presentation and Briefing Skills

Thinking and Working Creatively Communication and Influence Skills (Social Styles)

Problem-Solving and Decision-Making Written Communication Skills

Multi-Generational and Diversity Training Telephone Skills

ORGANIZATION DEVELOPMENT CUSTOMER SERVICE/HELP DESK SUPPORT

Emergent Workforce Challenges Support Center Analysis/Enhancing Service Levels

Talent Retention/Downsizing and Outplacement Managing Internal and External Client Relations

Change Management Delivering A+ Quality Customer Service

CAREER MANAGEMENT PERFORMANCE MANAGEMENT

Executive Coaching/360 Feedback Performance Management Systems and Training

Career Development and Succession Planning Individual Performance Coaching

Corporate Career Centers Time and Stress Management Training

PARTIAL CLIENT LIST

American Express; Anthem EAP; Applied Materials; ArQule Biotech; AT&T; Automatic Data Processing; BAE Systems; Bankers Life Insurance; BBVA; Bell Labs; BlessingWhite; Career Action Center; Chemical Bank; Citibank; Cheyenne Software; Cubist Pharmaceuticals; Guidant Medical Devices; Humanic Design Inc.; Interep Radio; Kollmorgen-Multiwire; Motorola/Symbol Technologies; LIJ Medical Center; Marist College/ExceLink; Nassau Co. Dept. of Drug & Alcohol Abuse; National Multiple Sclerosis Society; North Atlantic Life Insurance; NY Medical Center; Silicon Graphics; Suffolk Co. Department of Aging; UCSF Medical School; US Army; USACE; US Surgical Corp.; University of Houston; ZiLOG; Richmond Department of Economic Development; Historic Richmond Foundation; Williams Mullen, Esq.

NORMA M. BERMAN

Prior to founding Corporate Support Services, Ms. Berman had a successful clinical and corporate career. Her corporate positions have included: VP of Management & Organization Development, Shearson; Director of Training & Documentation, BankAmerica-East/Managistics; Training Manager, Chase Manhattan Bank/Managistics; Internal Consultant, Management Development, Goldman Sachs; and Career Consultant, DBM. She attended Rice University, TX, has a BA from Stanford University, CA, and a MSW from Adelphi University, NY. She also has teaching licenses (CA and NY) and a clinical license (NY) as well as certifications in Emotional Intelligence, Myers-Briggs, DiSC, Benchmarks 360feedback and many other career and development and assessment tools. Ms. Berman also was adjunct faculty at Cornell University, School of I &LR.